Stream Freq (“we,” “us,” or “our”) operates the website located at streamfreq.com and the Stream Freq radio streaming service. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over it.

By using our website, submitting our contact form, or making a purchase through our store, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information in three ways: information you provide directly, information collected automatically, and information from third-party services.

When you submit a message through our contact form, we collect:

• Your name
• Your email address
• Any optional fields you complete (e.g. subject, Twitch username)
• The content of your message
• The date and time of submission
• Your IP address (logged automatically by our web server)

Why we collect it

Contact form submissions are used exclusively to respond to your inquiry and, if relevant, to follow up on ongoing support or business conversations. We do not use contact form submissions for unsolicited marketing unless you have separately opted in to a mailing list.

How it is stored

Contact form data is stored in our WordPress database hosted on Dreamhost and may be forwarded to our team via email. We retain contact form submissions for up to 24 months to allow for follow-up and to maintain a record of prior communications. You may request deletion at any time — see Your Rights.

Our online store is powered by WooCommerce on WordPress. When you make a purchase, we collect the following information to process and fulfill your order:

• Full name and billing address
• Email address (for order confirmation and receipts)
• Shipping address (where applicable for physical goods)
• Order details: items purchased, quantities, pricing
• Payment method type and last four digits (via Stripe)
• Transaction and order reference numbers
• IP address at time of purchase (fraud prevention)

Payment processing

All payment card data is processed by Stripe, a PCI-DSS Level 1 certified payment processor. Stream Freq never transmits, stores, or has direct access to your full card number, CVV, or full expiry date. Stripe may store a payment token linked to your account for the purpose of repeat purchases if you opt in.

By completing a purchase you are also subject to Stripe’s Privacy Policy.

Order records

We retain order records — including your name, email, billing address, and purchase history — for a minimum of five (5) years to comply with applicable tax, accounting, and consumer protection obligations. This retention period may be extended where required by law.

Account registration

If you create a customer account during checkout, your name, email address, and encrypted password are stored in our WooCommerce database. You may access, update, or delete your account at any time through the My Account portal or by contacting us.

Marketing opt-in

If you check the optional “Subscribe to updates” box at checkout, your email will be added to our mailing list for announcements, new releases, and promotional offers. You may unsubscribe at any time via the link in any email we send, or by contacting us directly.

When you listen to the Stream Freq radio stream, our Icecast2 streaming server automatically logs the following:

• Your IP address
• The date, time, and duration of your listening session
• The stream endpoint accessed
• Your media player’s user-agent string (e.g., browser or app name)

This data is used for server diagnostics, stream health monitoring, and aggregate listener analytics (e.g., concurrent listener counts). Stream logs are retained for a maximum of 90 days and are not linked to your identity unless you are also logged in to a Stream Freq account at the same time.

Our website uses cookies — small text files stored on your device — for the following purposes:

You can control or disable cookies through your browser settings. Note that disabling strictly necessary cookies will affect checkout and account functionality. We do not use cookies for cross-site behavioral advertising.

We use the personal data we collect for the following purposes:

• To process and fulfill your orders and deliver purchased products or licenses
• To respond to contact form inquiries and provide customer support
• To send order confirmations, receipts, and transactional communications
• To detect and prevent fraud, abuse, and unauthorized access
• To operate and improve our website, streaming service, and offerings
• To comply with legal obligations, including tax and accounting requirements
• To send marketing communications, where you have opted in

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

We share personal data only with the following categories of third parties, and only to the extent necessary:

Service providers

Legal disclosures

We may disclose personal data when required to do so by law, regulation, legal process, or enforceable governmental request; to enforce our Terms of Service; or to protect the rights, safety, or property of Stream Freq, our users, or the public.

Business transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal data may be transferred as part of that transaction. We will notify affected users via email or prominent notice on our website prior to data being subject to a different privacy policy.

Where retention is required by law (e.g. tax records), we are unable to delete data on request within that mandatory period, but we will restrict its use to only those legal purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request erasure of your personal data, subject to legal retention requirements.
• Portability — Request your data in a structured, machine-readable format.
• Objection — Object to processing of your data for direct marketing at any time.
• Restriction — Request restriction of processing in certain circumstances.
• Opt-out of sale — We do not sell personal data; no action is needed.

To exercise any of these rights, contact us at privacy@streamfreq.com. We will respond within 30 days. We may need to verify your identity before processing your request.

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These measures include:

• SSL/TLS encryption on all web and streaming endpoints (enforced via Nginx and Certbot)
• Payment data tokenization via Stripe (no raw card data touches our servers)
• Password hashing for all user accounts
• Restricted server access via SSH key authentication
• Regular software and security updates on all hosting infrastructure

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in high risk to your rights and freedoms, we will notify affected users without undue delay.

Stream Freq is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@streamfreq.com and we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of Stream Freq after a policy update constitutes acceptance of the revised terms. We encourage you to review this policy periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us: